 Northland Connect has recently made changes to email security. These changes are an added level of security for you and will require some changes to how you access your email. Technical Support is available to answer questions, please call 888-817-8962. I access my email through WebMail. You can access your email through WebMail. Simply go to www.northlc.com. Click on Current Customer. Find your email domain on the chart provided. To the right of your domain, click on the My WebMail link. You will be redirected to your log-in screen. You will notice the web address for your log-in page has a secured address. Enter only your User Name, the part of your email address prior to the @ symbol, and password. Click the Login button. I access my email through my Email Client/App (Outlook, or another email program). Some of our subscribers may not have their email configured to use a secure connection when sending/receiving email messages. We recommend that you change your email settings to use a secure connection. How do I configure my Email Client/App to use a Secure Connection (SSL) for Email Messages? Secure Sockets Layer (SSL) are cryptographic protocols that provide secure communications on the Internet for such things as Web browsing, email, Internet faxing, instant messaging and other data transfers. You can configure your email client/app to use SSL for your mail as an extra layer of security. Most email clients/apps support IMAP, POP and SMTP standards. Configure the following in your email software. We recommend IMAP because it eliminates the need to manage multiple devices. However, if you have questions on using IMAP or POP settings, or if you need assistance configuring your email settings to use the SSL connection, please contact Northland Connect Technical Support at 888-817-8962.
Every email client/software on a PC or app on a smart device will have similar ways to configure these SSL settings. Below are two screenshots for setting up your email in Outlook.    ViaSat by Northland Connect will soon be offering new internet service packages. The new ViaSat service has unlimited data, faster speeds and enhanced video quality – more than any other satellite available today! All the new packages come with Unlimited Data and speeds ranging from 12 Mbps to 50 Mbps. You will also be able to chose your preferred level of video streaming quality. This is your opportunity to upgrade to an improved level of broadband service. But before you decide, we want you to think about your options. You can receive even more complete information on our plans page, but here are some commonly asked questions. Do I need to do anything to receive the higher speed and unlimited data packages? You will need to call our Sales and Service office at 866-567-1919 to see what options are available. Service options depend on your location and what equipment you currently have. Will my monthly bill increase if I chose one of the new packages? The new packages start at $69.99 per month. Depending on your current package, this may be an increase but we currently have an incentive program for the first three months of your new service. Remember, you will be receiving a better value with unlimited data, higher speeds and video streaming options. Do the new packages actually provide unlimited data? Yes. On an unlimited plan there are no limits to the amount of data you can use during your monthly measurement period. Depending on which package you choose (40, 60 or 100 GB) ViaSat may prioritize your data behind other customers during network congestion. What does Mbps and GB mean anyway? Here are some definitions to help you sort through these new options. Mbps – refers to megabits per second – the speed at which you can download. GB – stands for GigaBits. In other words, the amount of data you can use each month. Video Quality – 360p, 480p or 720p refer to the quality of video you can experience on the new service. We recommend you always set your TV to stream at 480p or lower for video quality as you will experience good quality resolution without using as much data. Do I need new equipment or an extended contract? There will be options to upgrade your service using the same equipment you have today and, depending on your location, to add new equipment for enhanced services. If you need new equipment, contracts will range from 6 months to 24 months. Call us at 866-567-1919 (option 2) to discuss your specific upgrade equipment needs. When can I upgrade? As of today, we are told new packages will be available from mid to late April. We are contacting you now so that you have time to explore options and ask questions. If you wish, you can also be put on our priority list for new service upgrades. What if I want to keep things the way they are? Do I have to upgrade? No – if you are satisfied with the data and speeds on your current service, that’s great. There won’t be a need for any changes to the service you have now. We are happy to have you as a customer! Ken Howe President, Northland Connect Broadband, LLC  If you’ve hesitated to purchase satellite internet because of data caps, the wait is over. It’s true – we now offer unlimited data plans. We think unlimited data plans are the future of satellite Internet for everyone. We offer these plans to subscribers across the U.S., including in Hawaii and Alaska. What can you do with an unlimited data plan? Anything you routinely use the internet for – banking, shopping, homework, streaming music and video, downloading files, social media, checking news, sports, and weather. Do everything you love, and more of it. Who is it for? Viasat Internet is a great choice for people who don’t have cable internet where they live. It will be an upgrade for your family if you’ve been stuck with slow DSL or a local wireless service. What are the different types of unlimited data plans? In some areas, we’re offering three types of unlimited data plans. The main differences between these plans are speed and video streaming quality. (Learn more about video quality.) Here are the details: Bronze 12
GOOD FOR: Smaller households that don’t use many connected devices; people who mostly tend to stream videos on their phone or tablet. Think more YouTube than Netflix. NOT IDEAL FOR: Households that stream video on large-screen TVs; people who stream most of their shows or cord cutters who value high-definition quality; households with more than a few connected devices running at the same time. On the Unlimited Bronze 12 service plan, after 40 GB of data usage, we may prioritize your data behind other customers during network congestion. Silver 25
GOOD FOR: Families with many connected devices; people who don’t mind watching shows in DVD quality. NOT IDEAL FOR: Film buffs who prefer their shows in HD quality. On the Unlimited Silver 25 service plan, after 60 GB of data usage, we may prioritize your data behind other customers during network congestion. Gold 30
GOOD FOR: Everyone! Families with many connected devices; people who want the best quality regardless of the device they use; people who watch video on big-screen TVs. NOT IDEAL FOR: People who want to watch shows in 4K definition. On the Unlimited Gold 30 service plan, after 100 GB of data usage, we may prioritize your data behind other customers during network congestion. Gold 50
GOOD FOR: Everyone! Families with many connected devices; people who want the best quality regardless of the device they use; people who watch video on big-screen TVs. NOT IDEAL FOR: People who want to watch shows in 4K definition. On the Unlimited Gold 50 service plan, after 100 GB of data usage, we may prioritize your data behind other customers during network congestion. Which plan should I choose?
We recommend picking the service plan that best fits your video viewing habits, desired speed and budget. You can always upgrade! Is there a Free Zone? No. There’s no need for a Free Zone with unlimited data plans. The Free Zone was created to allow unmetered internet use during certain hours so none of your internet activities counted toward your monthly data allowance. With our new unlimited data plans, you don’t have to wait until 3 a.m. to download files. How much data usage is included in my unlimited data plan? On an unlimited data plan, there are no limits to how much data you can use during your monthly billing cycle. On the Unlimited Bronze, Silver, and Gold service plans, after 40, 60, or 100 GB of data usage, respectively, we may prioritize your data behind other customers during network congestion. Does my data usage ever affect the speed of my internet service, especially if I use a lot of data? When the network is not busy, nothing will happen to your service speeds. When the network is busy, and you have used more data than the amount stated for your service plan in the paragraph directly above, Northland Connect may prioritize your data behind other customers, which will result in slower speeds. Web pages and videos may respond and load more slowly than during periods of non-congestion.  Internet security and software protect your computer, and email gets more sophisticated every day. However, they don’t work if you open the door to scammers trying to trick you into revealing sensitive information. These are known as “phishing” attacks. Here are a few tips from Viasat Internet to help you steer clear of them.
Phishing is a common form of internet fraud in which online criminals use email or instant messaging to gain critical personal information, like your Social Security number, usernames and passwords. Typically, a phisher comes in the guise of a trusted relationship — like your bank, internet service provider or even a friend — to lure you into sharing that information. We’ve even had these scammers send them to our customers to look like they came from Viasat. Such an email might urge you to verify your account or confirm billing information. By clicking on the link or sending the requested identifying information, the phisher can gain access to your accounts. It’s a good idea to think before clicking on any links, since booby traps abound. Keep this in mind, even when you’re opening an email from an address you recognize. Additional tips to remember:
 You may already know that Viasat provides your Exede Internet service. The Viasat network powers millions of high-quality connections for airlines, military, businesses and consumers. As we begin offering more services in other countries, we want to be recognized worldwide as Viasat, the name of our company since we were founded in 1986.
As a result of this, the names “Exede” and “Wildblue” will be retired and replaced with a new name, brand, and logo — Viasat Internet. What does that mean for you as an Exede customer? Well, for starters, we’re still the same company, so your service won’t change — except for the better. In fact, we’re investing over $1 billion in technology innovations over the next few years to continually improve the speed and quality of your service. What else is changing? Aside from our look, feel, logo and name, you shouldn’t notice a lot of changes. Your service plan will stay the same. And you’ll be able to keep the Exede.net or Wildblue.net email addresses you have. The new Viasat brand doesn’t just apply to our residential and business internet services — the new name, logo, and brand appears on all Viasat products and services, from in-flight internet on commercial airlines to communications technology for military troops. The Viasat brand is evolving and we’re getting better every day. We’re committed to innovation and connectivity, but first and foremost, we’re committed to you — our valued customers. Here are a few answers to the questions you might have! Q: How does this impact my Exede Internet service? A: It doesn’t impact your service at all. We’ve always been Viasat — we’ve just been using the Exede name. Q: How does this affect my current service plan? A: It doesn’t; your current service plan will stay the same and we’re excited to be offering new plans soon in many areas! Q: Can I still use my Exede.net and Wildblue.net email address? A: Yes, your email addresses will not be affected. Q: What do I do if I have a question or need customer support? A: Contact us |
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Sales
866-567-1919 (option 1) customer.emails@northlc.com Installation 866-567-1919 (option 2) customer.emails@northlc.com |
Billing and Support
Billing and Program Changes 866-567-1919 (option 3) billing@northlc.com For all Tech Support Questions 888-817-8962 |
*Comparison for viasat12 areas only. Comparison is based on published speed of viasat12 service and 3.1 Mbps average DSL service as reported by the FCC study of US broadband performance.
**Non-standard installations may result in additional charge.
† Service is not available in all areas. Minimum 24 month commitment. $10.95/month equipment lease fee plus monthly service fees and taxes apply. Non-standard installations may result in additional charges. Equipment must be returned upon cancellation of service to avoid unreturned equipment fees. Requires a clear view of the southern sky. Actual speeds will vary. Use of the viasat service is subject to data transmission limits measured on a monthly basis as described in the Data Allowance Policy. Offer may be changed or withdrawn at any time. © 2011 ViaSat, Inc.
**Non-standard installations may result in additional charge.
† Service is not available in all areas. Minimum 24 month commitment. $10.95/month equipment lease fee plus monthly service fees and taxes apply. Non-standard installations may result in additional charges. Equipment must be returned upon cancellation of service to avoid unreturned equipment fees. Requires a clear view of the southern sky. Actual speeds will vary. Use of the viasat service is subject to data transmission limits measured on a monthly basis as described in the Data Allowance Policy. Offer may be changed or withdrawn at any time. © 2011 ViaSat, Inc.
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