News

Your Service Options Just Got A Lot Better!

Your Service Options Just Got A Lot Better!

Ken Howe - Monday, April 02, 2018

ViaSat by Northland Connect will soon be offering new internet service packages. The new ViaSat service has unlimited data, faster speeds and enhanced video quality – more than any other satellite available today! All the new packages come with Unlimited Data and speeds ranging from 12 Mbps to 50 Mbps. You will also be able to chose your preferred level of video streaming quality.

This is your opportunity to upgrade to an improved level of broadband service. But before you decide, we want you to think about your options. You can receive even more complete information on our plans page, but here are some commonly asked questions.

Do I need to do anything to receive the higher speed and unlimited data packages?
You will need to call our Sales and Service office at 866-567-1919 to see what options are available. Service options depend on your location and what equipment you currently have.

Will my monthly bill increase if I chose one of the new packages?
The new packages start at $69.99 per month. Depending on your current package, this may be an increase but we currently have an incentive program for the first three months of your new service. Remember, you will be receiving a better value with unlimited data, higher speeds and video streaming options.

Do the new packages actually provide unlimited data?
Yes. On an unlimited plan there are no limits to the amount of data you can use during your monthly measurement period. Depending on which package you choose (40, 60 or 100 GB) ViaSat may prioritize your data behind other customers during network congestion.

What does Mbps and GB mean anyway?
Here are some definitions to help you sort through these new options.
Mbps – refers to megabits per second – the speed at which you can download.
GB – stands for GigaBits. In other words, the amount of data you can use each month.
Video Quality – 360p, 480p or 720p refer to the quality of video you can experience on the new service. We recommend you always set your TV to stream at 480p or lower for video quality as you will experience good quality resolution without using as much data.

Do I need new equipment or an extended contract?
There will be options to upgrade your service using the same equipment you have today and, depending on your location, to add new equipment for enhanced services. If you need new equipment, contracts will range from 6 months to 24 months. Call us at 866-567-1919 (option 2) to discuss your specific upgrade equipment needs.

When can I upgrade?
As of today, we are told new packages will be available from mid to late April. We are contacting you now so that you have time to explore options and ask questions. If you wish, you can also be put on our priority list for new service upgrades.

What if I want to keep things the way they are? Do I have to upgrade?
No – if you are satisfied with the data and speeds on your current service, that’s great. There won’t be a need for any changes to the service you have now. We are happy to have you as a customer!

Ken Howe
President, Northland Connect Broadband, LLC